Refund policy

Returns & Refund Policy

Sunless Solutions, Tools & Accessories

All sunless solutions, blending brushes, and sunless accessories are final sale due to safety and hygiene standards.
If there is an issue with your item, please contact us immediately, and we will review the situation to determine eligibility for an exchange or replacement.

Spray Tan Machines & Professional Equipment – Policy

Non-Refundable Equipment
Spray tan machines and professional equipment are non-refundable. Any exception for return, service, or exchange is made at our sole discretion and reviewed on a case-by-case basis.

IMPORTANT: All Original Packaging and Shipping Boxes Must Be Retained.
In the event we make an exception for a return, service, or exchange, the packaging your sprayer was delivered in is required. It is specifically designed to meet shipping standards and protect the machine during transit. Discarding it will result in added costs for replacement packaging, which your shipping carrier will charge you upon return.

Defect or Malfunction
In the event of a verified malfunction or defect, please contact us immediately upon delivery. Troubleshooting or repair options may be provided at our discretion.

Returns & Restocking Fees
Any approved service or return exception is reviewed on a case-by-case basis. If a return is approved, a restocking fee of 15–25% may apply. Items returned damaged, used, or not in original condition may be subject to a higher restocking fee, up to 100%, depending on the condition and circumstances.

Return Conditions & Shipping (If Approved)

For any approved equipment return:

• Items must be returned new, unused, and undamaged

• Items must be received within 14 days of approval

• A copy of the original invoice must be included

• Return shipping costs are the customer’s responsibility

• Items not received are not eligible for refund

• Items must be returned in a UPS or FedEx approved shipping box only

• Shipping and handling fees are non-refundable

Refunds, Processing & Fees

Approved refunds are issued to the original form of payment.

Refunds are processed within 2–3 business days only after the returned item has been received, inspected, and approved.
Refunds typically post within 7–10 business days, depending on your financial institution.

Credit Card Fees & Chargebacks

All approved refunds are issued minus a 3.5% credit card transaction fee, which is non-refundable.

If a payment dispute or chargeback is initiated through a financial institution, a $15.00 chargeback processing fee will apply to cover non-recoverable administrative and processing costs.

Policy Enforcement

Professional Sunless® reserves the right to deny any return, service request, or refund that does not meet the conditions outlined above.

Contact us for any return questions at, 978-Sun-Less (978-786-5377).